ISO 9000 at the Front Line  By: Levinson, William A.

An organization's production and service workers are often in the best position to notice practices or conditions that do not comply with a quality management system standard. Training your front-line workers in the basic principles of any quality management system standard has never been easier than with ISO 9000 at the Front Line. Featuring the basic principles of the new ISO 9000:2000 standard and the provisions for the QS-9000 standard, this book enables you to teach your organization's frontline workers with interactive training tools of short case studies and exercises. Empower your frontline workers in the application of these quality management system standards and improve their everyday work.

Benefits:

• Help your front line workers understand the underlying principles and goals of quality management systems like ISO 9000 and QS-9000.
• Teach your organization's front line workers how a quality management system can help them improve the system in which they work.
• Explain ISO 9000:2000 in terms of everyday examples and use interactive problem-solving exercises to reinforce the material.

Contents:

• Guidelines for Instructors and Trainers
• Introduction for Students
• Provisions and Requirements
• Resource Management
• General Process Management
• Customer Related Processes
• Design and Development
• Purchasing
• Production and Service Operations
• Handling, Packaging, Storage, Preservation and Delivery
• QS-9000, Additional Provisions

150 pages. ISBN 0873893972 . 5 x 8 Softcover. 2000.


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