Fundamentals of Fourth Generation Management

Great organizations are fun to watch. Everyone appears to know what needs to be done to improve more rapidly than the competition. They're always one step ahead — one step better
than the rest.

The Fundamentals of Fourth Generation Management video-based series is specially designed to allow for cascade training throughout the organization. This highly engaging eight-module series is filled with real business vignettes and hands-on exercises. It includes eight video cassettes, a complete instructor guide, leader and participant workbooks, and quick reference guides with pocket-cards — everything you need to start improving immediately.

You will learn:

• The fundamentals of quality, data, teamwork
• How to understand and use customer data
• Simple tools for improving processes
• How to understand variation
• How to use data effectively
• How to build cooperation and teamwork

"The video-based Fundamentals of Fourth Generation Management has helped our managers actually see applications that may apply to their work, rather than just studying theory or conceptual advice. As an organization, we're more customer-focused than ever before, and our improved patient satisfaction studies prove our efforts are paying off."

Teresa Harms
Director of Planning & Quality
Madonna Rehabilitation Hospital
Lincoln, NE

Training Package includes:

• 8 videotapes (combining narration with live action dramatizations and graphics)
• Complete, detailed instructor guide
• Leader and participant workbooks
• Quick reference guides and pocket cards

For More Information and or to Purchase