Coach's Guide to The Memory Jogger(TM) II

The easy-to-use, complete reference for working with improvement and planning tools in teams By: Michael Brassard, Diane Ritter, and others

• Provides a standard, easy to use format that allows coaches to find information quickly
• Offers instruction that applies to formal training situations and impromptu learning opportunities
• Helps coaches and teams choose the right tool for the situation
• Covers commonly asked questions, and their answers, about the tools and the process of using and constructing the tools
• Outlines simple examples, learning activities, and step-by-step tips on the construction of each tool
• Presents real company examples and the story behind each team's experience using one or more of the tools

The Coach's Guide makes it easier than ever to use The Memory Jogger(TM) II as a key resource in your effective training efforts. You can get your teams to better use the basic quality control tools and management and planning tools so that they can achieve the objectives they've set for themselves and the organization. Most importantly, it gets teams to rely less on the facilitator and more on developing their own self-sufficiency. Tabbed by each chapter for your convenience, the Coach's Guide is packed with everything you'll need to better utilize The Memory Jogger(TM) II. 1995. 254 pages. ISBN 1879364476.

Contents for the Coach's Guide

• Part I: Credits To, How to Use, What's This All About?
• Introduction
• Tool Selector Chart
• PDCA Tool Selector Chart
• Part II: The Tool Shop
• Activity Network Diagram
• Affinity Diagram
• Brainstorming
• Cause & Effect/Fishbone Diagram
• Check Sheet
• Control Chart
• Flowchart
• Force Field Analysis
• Histogram
• Interrelationship Digraph (ID)
• Matrix Diagram
• Nominal Group Technique
• Pareto Chart
• Prioritization Matrices
• Process Capability
• Radar Chart
• Run Chart
• Scatter Diagram
• Tree Diagram
• Process Decision Program Chart (PDPC)
• Part III: The Backdrop, The Basics, The Case Study
• Data Points
• Problem-Solving/Process Improvement Model: Improvement Storyboard
• Team Guidelines
• Part IV: Appendix
• Other Resources
• Index

"The Coach's Guide is far superior to anything we've used in the past. It cuts our training time which gives the team more time to use the tools in real project situations."-Stewart Davis, Internal Consultant for Excellence! / Customer Satisfaction, NORTEL Northern Telecom

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