CQA Certified Quality Auditor Primer CQA Primer covers the complete ASQ Body of Knowledge for Certified Quality Auditor (CQA). Sample questions published by the American Society for Quality (ASQ) and the authors are also included in each Primer. The CQA practice exam multiple choice questions are in the same format as on the ASQ CQA exam. Correct answers are given for all questions. The questions and answers cover all the exam objectives.
Table of Contents I. Certification Overview
Certified Auditor Exam
CQA Body of Knowledge
Primer Content vs BOK
II. Auditing Fundamentals
Quality & Auditing Terms
Audit Purpose
Audit Types
System Audit Matrix
General Audit Matrix
Audit Criteria
Audit Standards
MBNQA
Audit Responsibilities
Liability Issues
References
Questions
III. Auditor Competencies
Professional Conduct
Audit Credibility
Auditor Characteristics
Resource Management
Time Management
Conflict Resolution
Communication Techniques
Interviewing Techniques
Team Fundamentals
Presentation Techniques
Verification & Validation
References
Questions
IV. Audit Preparation
Audit Planning Elements
Auditor Selection
Audit Document Review
Audit Logistics
Auditing Tools
Checklists
Audit Strategies
Audit Plan Communication
References
Questions
V. Audit Performance
Audit Process Management
Audit Team Meetings
Opening Meeting
Audit Working Papers
Data Collection
Questioning & Interviewing
Verifying Documents
Physical Evidence
Observation Techniques
Verification/corroboration
Effectiveness of Controls
Audit Analysis
Pattern & Trend Analysis
Nonconformance & Noncompliance
Defect Classifications
Characteristic Classifications
Risk Assessment
Observations & Findings
Exit Meeting
Follow-up Actions
References
Questions
VI. Audit Reporting
Audit Report Effectiveness
Audit Report Steps
Audit Record Retention
References
Questions
VII. Audit Follow-up & Closure
Corrective/Preventive Definitions
Corrective/Preventive Processes
Corrective Action Review
Verification of Corrective Action
Ineffective Corrective Action
Audit Closure
References
Questions
VIII. Audit Business Applications
Program Management
Administration & Policies
Strategic Alignment
Resource Management
Program Effectiveness
Auditor Training
Business Applications
Change Control Systems
Risk Management
Business Interrelationships
Senior Mgmt & Audit Function
Common Elements of Audits
Auditing as a Mgmt Tool
Emerging Auditor Roles
References
Questions
IX. Quality Tools and Techniques
Basic Quality Tools
Checklists
Flow Charts/Process Mapping
Scatter Diagrams
Cause & Effect Diagrams
Pareto Charts
Histograms
Control Charts
Chart Interpretation
Problem Solving Tools
Plan/do/check/act
Brainstorming
DMAIC Process
5 Whys
8d Problem Solving
Lean Manufacturing Techniques
Descriptive Statistics
Sampling Methods
Process Capability
Data Analysis
Cost of Quality
References
Questions
X. Appendix
Author Index
Subject Index
Case Studies
Question Answers
Learn More and Buy the CQA Primer ASQ Certification Materials Directory More preparatory materials for ASQ Certified Quality Auditor Exam / Certification / Study Preparation Materials
Keywords: cqa practice exam,cqa practice test,certified quality auditor primer,cqa primer,asq cqa,cqa exam,certified quality auditor exam,cqa test,asq cqa preparatory materials,cqa study materials,pam f. anderson,bill wortman
|
