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Making Quality Clear

From Philip B. Crosby.

• What do customers want?
• How can it be caused?
• How often do customers want it?
• What does it cost when it is not provided?

Quality improvement is based on two fundamental concepts:

• All work is a process
• The Four Absolutes of Quality Management™

Through this highly interactive CD ROM program, you will learn a common language of quality. This common language is imperative to change the culture of an organization and implement quality improvement.

Quality Made Clear provides individualized quality management education using the proven principles of Philip B. Crosby. Through audio, video, interactive exercises and case studies, the user will learn the basic concepts of quality and how to apply them to real world situations.

Concepts learned include:

• All work is a process
• The definition of quality must be conformance to requirements
• The system for causing quality is prevention
• The quality performance standard is zero defects
• The measurement of quality is the price of nonconformance

This program is an excellent orientation for employees at all levels to understand quality uniformly and speak the same ‘language of quality.’

• Minimum System Requirements

  This  CD-ROM program operates on computer systems meeting the following minimum specifications: CD-ROM Drive Pentium 133 microprocessor with 16 MB RAM Windows 95 operating system 800x600 screen display resolution 4-speed CD ROM drive SVGA monitor Video card SoundBlaster or compatible sound card

  Add this new program to your Quality Library!

 For more information and or to Purchase  Making Quality Clear CD From Philip B. Crosby.

For multiple copies or for Site Licensing please call 1-800-648-9510

Or e-mail us at Sales@qualitycoach.net

Information on additional  CD ROM Interactive training from Phillip Crosby

 

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