Nicholas and Smith Pty Ltd develop, produce, and distribute high quality learning resources. Their video based programs are highly regarded and widely used by the larger organizations and education institutions. The critically acclaimed videos are also available in DVD format. Each program comes with a presentation pack on CD-ROM that contains a slide presentation (MS PowerPoint), a study guide (MS Word). Some programs come with a facilitators guide (MS Word) to support the study guide. Please see each programs description for details of what it comes with. QualityCoach.Net is pleased to offer you the quality learning resources from Nicholas and Smith listed below with a money back guarantee.
An essential training package for auditors and managers. Watch a real audit in action and see how process auditing can contribute to improved business performance. This is a unique educational resource for internal and external auditors of ISO 9001, ISO 14001, OHSAS 18001, ISO \TS16949, GMP, HACCAP and other management systems.
The Power of Process Auditing: The Reality Video
Audits such as in ISO and GMP require advanced interpersonal skills. This video shows auditors how and when to use the right type of questions and how to minimize resistance and suspicion. This is a unique training resource for auditors around the world, and an international best seller.
Getting it Right - Advanced Skills For Auditors
A favorite video for trainers who need to teach the main quality improvement tools to supervisors, employees and teams. Includes flow charts, histograms, pareto charts, scatter diagrams, control charts, check sheets, cause and effect diagrams.
Gorilla in the Midst - Auditing to Add Value
This is an ideal video for companies aiming for certification or who wish to provide environmental awareness training. The ISO 14000 Challenge video gives a practical guide to key principles involved in environmental management. Three case study companies, a food manufacturer, mining contractor and a local council, show how they implemented and used an environmental management system to improve their operations.
The ISO 14000 Challenge - Environmental Management
Meet Connor. At Far East Trading, an international company, Connor is the logistics and warehouse manager. He gets things done and he works to process. He is a competent manager. However, when it comes to customer satisfaction, he just doesn't get it. He lacks knowledge and leadership skills. That is, until he takes a little road trip.
Connor: The ISO 9001:2000 Road Movie
This
video is designed to motivate and educate managers and employees at all levels.
It is entertaining, highly relevant and structured for learning.
Using actual, international case studies, this package covers the main quality
principles of the new ISO 9001:2000 standard. The video focuses on the key
concepts within the standard including the application of the process approach
and continual improvement in a quality management system.
ISO 9000:2000 In Focus
A
favorite video for trainers who need to teach the main quality improvement tools
to supervisors, employees and teams. Includes flow charts, histograms, pareto
charts, scatter diagrams, control charts, check sheets, cause and effect
diagrams. Employees will learn the when, why and how of these important
tools. Each tool is graphically illustrated and explained through real work
situations in the manufacturing and service sector.
Introducing the Tools for Continuous Improvement
Real events and actual footage create this absorbing study of risk management. Through a range of actual industry examples where the management of risk has affected the business, the DVD demonstrates the seven specific steps essential to the risk management process.
Risk Maker Risk Taker - A Managers Guide to Risk
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