Are you preparing for an external audit? To be fully prepared, don’t forget to give your employees training on what to expect and how to interact with external auditors!
Almost all organizations in the world today find themselves in very competitive situations. If your organization can demonstrate to an outside professional that it has a consistent and competent quality management system, your customers will respond positively. Your employees can help make that happen!
This DVD program is an excellent training tool as you prepare for an external audit. It is an easy-to-understand, 22-minute DVD that makes an external audit less threatening. It explains how an external audit can be an opportunity for each employee to help make his or her organization more efficient and competitive.
The DVD is presented in a straight forward, no nonsense manner by Jack West and Charlie Cianfrani who have been training auditors and conducting audits for many years. Jack is the Chair of the US Technical Advisory Group and the lead US delegate to ISO/TC 176 that has produced the ISO 9000 family of standards. Charlie is a US expert delegate to ISO/TC 176 within the working group that wrote ISO 9001/4:2000.
The accompanying Learning Guide includes the text of what’s on the DVD, key points, space to jot down notes and a 'test' to evaluate how well the viewer has learned the material (an ideal handout to viewers of the DVD). Extra Learning Guides are available.
This DVD training program is brand new and ready-to-ship. It will help prepare your employees so that an external audit is not viewed with apprehension, but rather as an opportunity to demonstrate how good your organization really is.
As always, this DVD is fully guaranteed.
Sections
- Introduction
- What Is an External Quality Audit?
- What Should an Employee Expect During an Audit?
- How Should Employees Interact with Auditors?
- Conclusion
Product is available in both DVD and VHS formats. Please select media format from the feature below.
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