 |
Welcome to QualityCoach.Net |
Specializing in Quality & Productivity |
8-D Problem-Solving
Web-Based
• LAN-Based • CD-ROM
Course Description
Problem Solving is a comprehensive, computer-based interactive training system that teaches employees how to use proven problem-solving techniques to improve manufacturing quality and productivity.
Problem Solving is divided into two units: Getting Started and the 8-D Process. Upon completion of the lessons in each unit, learners can take the Fitness Challenge to test their knowledge of what they learned in the unit.
Course Objectives
Learners will be able to:
-
Understand and use the 8-D process to solve problems.
-
Work on and contribute to a problem-solving team.
-
Apply the appropriate problem-solving tools throughout the problem-solving process.
Intended Audience
All employees expected to use the 8-D Problem Solving Process.
Time To Complete
Approximately five to seven hours.
Course Outline
Problem Solving is divided into two units: Getting Started and the 8-D Process. There are exercises throughout the program and upon completion of each unit learners can take the Challenge to test their knowledge of what they learned in the unit.
Problem Solving - Course Outline
Unit 1: Getting Started
Lesson
|
Ways to recognize indications of problems. Ideas to help decide which problems to work on first. |
Lesson
Why Use a Structured Problem-Solving Process? |
How a formal problem-solving approach can improve the effectiveness of the whole organization. Building a common problem-solving language. |
Lesson
|
Five questions to determine which problems need a team and which problems one person working alone can effectively handle. |
Lesson
4
The Importance of Data |
How data leads to information and information points the way to knowledge. Subjective versus objective data. Attribute data versus variable data. Using data to infer and make judgments. |
Lesson 5Different Problem-Solving Models |
8-Discipline Problem-Solving Model DMAIC Project Cycle Xerox Problem-Solving Process Boeing Process Flow for Working Projects A generic Six-Step Problem-Solving Model |
Unit
Test
Problem-Solving Challenge |
An assessment of the learner’s progress in this unit. |
Unit 2: 8-Discipline Process
Lesson
1
Use a Team Approach |
Establishing team membership, roles of the members, boundaries of freedom for the team, and getting the team started up. |
Lesson
2
Describe the Problem |
Developing the Problem Statement. |
Lesson
3
Interim Containment |
Designing and putting temporary measures into place and verifying that they are working. |
Lesson
4
Define the Root Causes |
Using a systematic approach to collect, display, and analyze data to identify the root cause(s). Verifying that the cause identified is truly the root cause. |
Lesson
5
Develop Solutions |
Finding a solution to attack the root cause and correct the problem. Using mistake-proofing techniques. |
Lesson
6
Implement the Solution |
Developing simple and complex action plans. Using Gantt and PERT Charts to plan the implementation and monitor progress. |
Lesson
7
Prevent Recurrence |
Finishing the job to ensure the problem does not come back. Ensuring training, audit practices, and knowledge transfer are completed. |
Lesson
8
Congratulate the Team |
Providing recognition for the problem-solving team. Ensuring the problem-solving team recognizes those that have assisted them. |
Unit
Test
Problem-Solving Challenge |
An assessment of the learner’s progress in this unit. |
Purchase
On-Line Now.
8D Problem Solving Web Based Training
8-D
Problem Solving LAN / Network Version Training
8-D Problem
Solving LAN / Network Version Training Additional Network User
8-D
Problem Solving CD Rom Training
8-D Problem Solving Reference Guide
8-D Problem solving Reference Guide 5 Pack - Buy five copies and save.
Personal Training Libraries
Learn
More about the
Delivery
Format Options
Web-Based
Web Based Libraries
LAN Based CD-ROM
Based
