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DMAIC Problem-Solving
Web-Based
• LAN-Based • CD-ROM
Course Description
DMAIC Problem Solving is a comprehensive, computer-based interactive training system that teaches employees how to use the DMAIC (define, measure, analyze, improve, and control) problem-solving process to improve manufacturing quality and productivity.
DMAIC Problem Solving is divided into two units: Getting Started and the DMAIC Project Cycle. Upon completion of the lessons in each unit, learners can take the DMAIC Challenge to test their knowledge of what they learned in the unit.
Course Objectives
Learners will be able to:
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Understand and use the DMAIC process to solve problems.
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Work on and contribute to a problem-solving team.
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Apply the appropriate problem-solving tools throughout the problem-solving process.
Intended Audience
All employees expected to use the DMAIC Problem-Solving Process.
Time To Complete
Approximately five to seven hours.
Course Outline
DMAIC Problem Solving is divided into two units: Getting Started and the DMAIC Project Cycle. There are exercises throughout the program and upon completion of each unit learners can take the DMAIC Challenge to test their knowledge of what they learned in the unit.
DMAIC - Course Outline
Unit 1: Getting Started
Lesson
|
Ways to recognize indications of problems. Ideas to help decide which problems to work on first. |
Lesson
Why Use a Structured Problem-Solving Process? |
How a formal problem-solving approach can improve the effectiveness of the whole organization. Building a common problem-solving language. |
Lesson
|
Five questions to determine which problems need a team and which problems one person working alone can effectively handle. |
Lesson
4
The Importance of Data |
How data leads to information and information points the way to knowledge. Subjective versus objective data. Attribute data versus variable data. Using data to infer and make judgments. |
Lesson 5Different Problem-Solving Models |
8-Discipline Problem-Solving Model DMAIC Project Cycle Xerox Problem-Solving Process Boeing Process Flow for Working Projects A generic Six-Step Problem-Solving Model |
Unit
Test
DMAIC Challenge |
An assessment of the learner’s progress in this unit. |
Unit 2: DMAIC Project Cycle
Lesson
1
Define |
Establishing a project (problem-solving) team and getting the team started up. Developing the Problem Statement. |
Lesson
2
Measure |
Setting up the measurement systems so that the appropriate data needed to determine the root cause of the problem can be collected. |
Lesson
3
Analyze |
Using a systematic approach to collect, display, and analyze data to identify the root cause(s). Verifying that the cause identified is truly the root cause. Identifying a solution to attack the root cause and correct the problem. |
Lesson
4
Improve |
Executing the problem solution. Developing simple and complex action plans. Using Gantt and PERT Charts to plan the implementation and monitor progress. |
Lesson
5
Control |
Finishing the job to ensure the problem does not come back. Ensuring training, audit practices, and knowledge transfer are completed. |
Unit
Test
DMAIC Challenge |
An assessment of the learner’s progress in this unit. |
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DMAIC
LAN / Network Version Training
DMAIC LAN /
Network Version Training Additional Network User
DMAIC CD Rom Training
Problem Solving Reference Guide
Problem
solving Reference Guide 5 Pack - Buy five copies and save.
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Delivery
Format Options
Web-Based
LAN-Based
CD-ROM
Based
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| SPC
Workout (Basic SPC Training)
8-D Problem Solving Techniques
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The 5S's:
Workplace Organization
DMAIC
(define, measure, analyze, improve,
and control)
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